Effective date: September 1, 2026
Tranzvo, Inc. provides digital assessments, personalized digital reports and subscription access to additional assessments and related digital content. This policy applies to those purchases.
Subscription cancellation
Customers may cancel recurring subscriptions using the cancellation method provided with the applicable service or by contacting customer support at support@tranzvo.com.
Cancellation prevents future renewals in accordance with the terms presented at purchase.
Where access has already been paid for, cancellation will not normally remove access before the end of the applicable paid period unless otherwise stated.
Before purchase, the applicable price, any introductory or trial terms, billing frequency, automatic renewal terms and cancellation method will be presented to the customer.
Refunds
Refund eligibility may depend on the applicable product, purchase circumstances and applicable law. Customers who believe a charge was made incorrectly or who experience a problem with a purchased digital service should contact support@tranzvo.com.
We aim to review legitimate billing and service concerns promptly.
Contacting us about a charge
To help us review an enquiry quickly, please include where possible:
- the email address used at the time of purchase;
- the product or subscription concerned;
- the approximate date and amount of the charge;
- a short description of the issue.
Where a transaction is processed through a third-party payment provider, that provider’s applicable processes may also apply.
Consumer rights
Nothing in this policy limits any rights you may have under mandatory consumer protection laws in your country of residence.
Questions
For any question about cancellation, billing or refunds, contact support@tranzvo.com or see our Customer Support page. Our Terms of Service also apply to purchases.